Returns

You have 10 days to be certain that you like the item you ordered. We cannot accept any item that have been worn or used.If for any reason you find that we do not meet our standards, you can return your item in its original condition for a refund or exchange within 10 days of shipment from Luster. If you have any questions about our return procedure, please don't hesitate to Contact Us.

Returning your order:
To return any item to Luster please follow our three step process:
1. Call /email for a Return Authorization Code. Email/fax this code with the item number that you are returning. Please label the box clearly as returned. . Place all the original packaging in the box. Returns without prior authorization will not be accepted.
Insure your package fully before returning. We do not process packages that have not been insured. So ship your package via US Postal Service. Also, request a return receipt to ensure your shipment is tracked.

Once your return is received it will be reviewed by our Quality Assurance department. You will receive notification regarding your return or exchange within five days.
Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been, resized, engraved, altered, or damaged in any way cannot be accepted for return.
No returns accepted outside the US custom reasons.